Privacy Policy
How we collect, use and protect information when you visit the site, contact us or work with the agency.
Effective October 15, 2026Overview
The Vitruvian Agency is a brand operated by Real Leads LLC ("The Vitruvian Agency," "we," "us," or "our"). We provide paid-media strategy, campaign management, landing-page, measurement and related consulting services. This Privacy Policy explains what information we collect through vitruvian.agency, how we use it and the choices available to you.
We do not sell or rent personal information.
Information we collect
We collect information you choose to provide when you email us, request an audit, arrange a conversation or become a client. This may include:
- Your name, email address, telephone number, company, website and role.
- Information about your business, advertising accounts, budget, goals, customers and performance.
- Messages, documents and account-access information you provide while discussing or receiving services.
We may also receive standard technical data when you visit the website, such as your IP address, browser type, device type, pages visited, timestamps and referring page. Our hosting and security providers may process this data to deliver and protect the website.
How we use information
- To respond to enquiries, prepare audits and discuss potential work.
- To provide, manage and improve contracted services.
- To operate, maintain and secure the website.
- To keep business records, enforce agreements and meet legal obligations.
- To send relevant updates where you have asked to receive them or where permitted by law. You may opt out at any time.
SMS communications
If we offer text-message contact and you provide express consent, The Vitruvian Agency may send messages to the mobile number you provide. Our SMS program is intended for replies to your enquiry, verification messages, appointment confirmations and reminders, requested audit or service updates, and other conversational messages connected to a service you asked about.
- Opt-in. Online SMS consent will be requested through a separate, optional and unchecked checkbox. We may also document consent when you expressly ask us by email, in writing or during a recorded conversation to contact you by text. Consent to SMS is not a condition of purchasing any service.
- Message frequency. Frequency varies with your enquiry and relationship with us. Most recipients should receive only a small number of messages in a month.
- Rates. Message and data rates may apply according to your mobile plan.
- Opt out. Reply STOP at any time to unsubscribe. We may send one final confirmation message. You will receive no further SMS messages unless you opt in again.
- Help. Reply HELP for assistance or email anastasios@thevitruvianagency.com.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Mobile-data protection. Mobile information, SMS consent records and text-message originator opt-in data will not be sold, rented or shared with third parties or affiliates for their marketing or promotional purposes. We may provide this information to messaging and infrastructure providers only as needed to operate the SMS program and fulfil your requests.
Business phone calls
We call businesses to offer our advertising services. These calls are made to business telephone numbers and are about the business, not about anyone's private life.
- Where the details come from. We use information the business has made public: its company name, website, business telephone number and email, its listings on online marketplaces such as Skroutz, and the company and representative details published in public company registries such as the Greek General Commercial Registry (ΓΕΜΗ).
- Opt-out registers. Before we call a number in Greece, we check it against the opt-out registers that Greek telephone providers keep under Article 11 of Law 3471/2006. We do not call numbers that appear on them.
- Legal basis. We contact businesses on the basis of our legitimate interest in offering our services to them (Article 6(1)(f) GDPR). You can object at any time, during the call or by email, and we will add the number to our do-not-call list and stop.
- Call recording. Calls are not recorded by default. We record a call only if you agree to it when we ask at the start of the conversation, and only so we keep accurate notes of what was discussed. If you say no, the call continues and nothing is recorded. You can ask us to stop recording at any point.
- What we keep. For every call we keep the date, duration, the number called and the notes our team writes. A recording, where you agreed to one, is converted to text by a speech-to-text provider so we can keep accurate notes. Recordings are deleted after six months at the latest. Call notes are kept while they are relevant to a possible working relationship and are reviewed at least once a year.
- Providers. Calls are carried by our telephony provider, and recordings are transcribed by our speech-to-text provider. Both act on our instructions and may process data outside the EU, as described under International processing.
- Your rights. To get a copy of a recording or notes about you, to have them deleted, or to stop any further calls, email anastasios@thevitruvianagency.com. You can also complain to the Hellenic Data Protection Authority (dpa.gr).
Στα ελληνικά
Καλούμε επιχειρήσεις για να τους παρουσιάσουμε τις υπηρεσίες διαφήμισης που προσφέρουμε. Χρησιμοποιούμε μόνο στοιχεία που η ίδια η επιχείρηση έχει δημοσιεύσει (επωνυμία, ιστοσελίδα, επαγγελματικό τηλέφωνο, καταχώριση στο Skroutz, στοιχεία στο ΓΕΜΗ). Πριν καλέσουμε έναν αριθμό, ελέγχουμε ότι δεν είναι εγγεγραμμένος στα μητρώα του άρθρου 11 του ν. 3471/2006. Δεν ηχογραφούμε την κλήση, εκτός αν συμφωνήσετε όταν σας το ζητήσουμε στην αρχή της συζήτησης. Αν αρνηθείτε, η συζήτηση συνεχίζεται χωρίς ηχογράφηση. Οι ηχογραφήσεις διαγράφονται το αργότερο σε έξι μήνες. Για να λάβετε αντίγραφο, να ζητήσετε διαγραφή ή να μη σας ξανακαλέσουμε, στείλτε email στο anastasios@thevitruvianagency.com. Έχετε επίσης δικαίωμα να υποβάλετε καταγγελία στην Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα (dpa.gr).
Retention and security
We keep personal information only for as long as needed to answer your enquiry, provide services, maintain business and tax records, resolve disputes and meet legal obligations. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or export personal information, object to certain processing, or withdraw consent. You may also have the right to complain to your local data-protection authority.
To exercise a privacy right, email anastasios@thevitruvianagency.com. We may need to verify your identity before completing a request.
International processing
Real Leads LLC is based in the United States and may work with clients and service providers in other countries. Your information may therefore be processed outside your country of residence. Where required, we use appropriate safeguards for international transfers.
Children’s privacy
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13, or a higher minimum age where local law requires it.
Changes to this policy
We may update this Privacy Policy as our website, services or legal obligations change. The effective date at the top of this page shows when the latest version took effect.
Contact
Questions about this policy or our data practices can be sent to anastasios@thevitruvianagency.com.
Real Leads LLC
1065 SW 8th St #2576
Miami, FL 33130
United States